Effective Date: Oct. 7, 2026

These Terms of Use explain how ESI’s AI-powered assistants operate, their limitations, and your responsibilities when interacting with them.

1. AI-Powered Assistance

ESI may provide AI-powered virtual assistants, chatbots, and other automated tools (“AI Agents”) through its website and other authorized digital platforms.

These agents are designed to:

• Answer general questions about ESI and its employment solutions.
• Provide educational information concerning HR, payroll, employee benefits, workers’ compensation, and workforce management.
• Help visitors identify resources and potential solutions.
• Facilitate communication with qualified ESI representatives.

ESI AI Agents are automated technology, not human representatives.

2. Informational Purposes and Accuracy

Information generated by ESI AI Agents is provided for general informational and educational purposes.

Although ESI endeavors to provide accurate, relevant, and useful information, AI-generated responses may occasionally be incomplete, inaccurate, outdated, or inappropriate for a particular business circumstance.

AI-generated information should not be relied upon as the sole basis for employment, financial, legal, insurance, or other significant business decisions.

Users should verify important information with a qualified ESI representative or appropriate professional before taking action.

3. No Professional Advice or Binding Commitments

ESI AI Agents do not independently provide legal, tax, medical, financial, or other regulated professional advice.

AI-generated responses do not constitute:

• A legal interpretation or determination of regulatory compliance.
• A binding benefits or insurance coverage determination.
• A payroll, employment, or workers’ compensation decision.
• An official quotation, proposal, agreement, or commitment by ESI.

Final determinations concerning ESI services, pricing, coverage, contracts, and employment-related matters are subject to review and confirmation by authorized representatives.

4. Privacy and Information Protection

When interacting with an ESI AI Agent, users may voluntarily provide information about themselves, their business, or their employment-related questions.

ESI may process AI conversations and related information to respond to inquiries, facilitate requested follow-up, maintain security, and improve service quality, as described in its Privacy Policy and any applicable AI-specific privacy disclosures.

Users should not submit sensitive or confidential information into a public-facing AI Agent, including:

• Social Security numbers or taxpayer identification numbers.
• Banking information or account credentials.
• Medical information or protected health information.
• Individual employee compensation or personnel records.
• Passwords, authentication credentials, or confidential company documents.

When sensitive information is necessary, users should communicate directly with an authorized ESI representative through approved secure channels.

For additional information, visit the ESI Privacy Policy.

5. AI Technology Providers

ESI may utilize third-party technology providers to support AI Agent functionality.

The processing, storage, security, retention, and permitted use of information by these providers will be governed by applicable agreements, privacy disclosures, and legal requirements.

ESI will disclose material AI-related data practices in its Privacy Policy or applicable supplemental notices.

6. Human Assistance and Escalation

ESI believes technology should enhance—not replace—the experience and judgment of qualified professionals.

Users may request assistance from an ESI representative when their questions require individualized review, clarification, or additional expertise.

AI Agents do not replace ESI’s established client support processes or authorized representatives.

7. Appropriate Use

Users agree not to:

• Use ESI AI Agents for unlawful or fraudulent purposes.
• Attempt to access confidential systems, restricted information, or other users’ information.
• Interfere with or compromise AI Agent functionality or security.
• Submit malicious content or attempt to manipulate the AI Agent outside its intended purpose.

ESI reserves the right to restrict access when necessary to protect its systems, employees, clients, and users.

8. Limitations of Liability

To the extent permitted by applicable law, ESI makes no guarantee that AI-generated information will be complete, accurate, continuously available, or suitable for every business circumstance.

Nothing in these Terms excludes liability that cannot lawfully be excluded or limits rights under applicable ESI service agreements or governing law.

9. Changes to These Terms

ESI may update these Terms periodically as its AI capabilities, service offerings, technology providers, and applicable legal requirements evolve.

The current version will be available on ESI’s website with its effective date.

10. Contact ESI

For questions regarding these Terms, AI-generated information, or assistance from an ESI representative, please contact:

ESI | Simplify Business

Website: https://www.eesipeo.com

Email: support@eesipeo.com

For additional information, please refer to our Privacy Policy.