UPDATE 4/27/21 9:00 Am CT:
The entire eESI Family would like to thank all our clients for your continuous support and feedback. As we continuously develop our internal security measures, we are happy to share our experiences with you. The more we all share our cybersecurity experiences, all our networks become stronger.
UPDATE 4/07/21 11:00 Am CT: (Latest Update)
4.7.2021 9:00 AM (LATEST UPDATE)
This morning PrismHR released the following update on the System Outage that occurred in March:
PrismHR also created a datasheet for your review regarding what PrismHR is doing to keep their data safe and guard against system interruptions in the future.
PrismHR will have the official forensic report wrapped up in the near future, and once we do, we will continue to update you with our findings
For all other inquiries, please contact your
- Dedicated client team member
- HR@eESIpeo.com, or
- p: 888.465.1171
Kindest regards,
Your eESI Management Team
UPDATE 3/17/21 11:00 Am CT: (Latest Update)
PrismHR reiterated that at this time, the investigation into the incident is ongoing, but as of today, there is currently no evidence of unauthorized access, misuse, or theft of data contained on our servers. If that changes, we will let you know as soon as possible.
All companies face some level of cybersecurity risk. Cybersecurity risks continue to evolve and become more sophisticated. PrismHR is committed to continuously enhancing our security practices and protocols, including:
- State-of-the-art security tools and procedures even beyond our high standard
- Adopting security and infrastructure protocols used in highly-regulated industries
- Alternatives to restore system functionality more quickly if an outage occurs
PrismHR also created a datasheet for your review in regards to what PrismHR is doing to keep their data safe and guard against system interruptions in the future.
For all other inquiries, please contact your
- Dedicated client team member
- HR@eESIpeo.com, or
- p: 888.465.1171
Kindest regards,
Your eESI Management Team
UPDATE 3/10/21 8:00 Am CT:
If you have any connection issues, please email support@eESIpeo.com or 888.465.1171 and ask for IT.
Kindest regards,
eESI Management
UPDATE 3/8/21 9:00 Am CT:
We are off to a better start this Monday than a week ago. Here is the latest update from PrismHR.
System Restoration: All PrismHR functionality is restored, including Onboarding, Benefits Enrollment, Employee Portal, and Reports
Resumed Functionality Summary:
- Payroll
- Onboarding
- Benefits Enrollment
- Employee Portal
- Report Center
- Single Sign-On Apps (Ex: TimeClock Plus)
If you have any connection issues, please email support@eESIpeo.com or 888.465.1171 and ask for IT.
We appreciate your continued patience and support during the PrismHR service interruption.
Kindest regards,
eESI Management
UPDATE 3/5/21 1:30 pm CT:
As this week comes to a close, all of us at eESI would like to thank all of our clients for the support and understanding while working through the PrismHR system interruption. Your dedicated service teams worked tirelessly to make sure our client employees received their pay. Although there is more administrative work to be accomplished in the coming weeks from this interruption, rest assured we are here to ensure these tasks are appropriately finished.
eESI Management wants to personally give all the gratitude to each of our colleagues, who gave their all and worked their magic to make sure the tasks at hand were complete. They are the heroes of all of us.
Kindest Regards,
eESI Management Team
UPDATE 3/4/21 5:00 pm CT:
Afternoon update:
PrismHR has initiated access to the Manager Portal. Functionality is still limited. Currently, PrismHR has given clients the ability to access timesheets, submit and approve payrolls. For clients utilizing the TimeClock Plus app, PrismHR does not have the capabilities to pull those hours into the system. Your payroll specialist will assist in manually accessing that information for payroll processing.
PrismHR has not released access to the Employee Portal to ensure all systems are brought online in the most secure and stable manner possible.
For all other inquiries, please contact your
- Dedicated client team member
- HR@eESIpeo.com, or
- p: 888.465.1171
Kindest regards,
Your eESI Management Team
UPDATE 3/4/21 9:00 Am CT:
System Restoration:
Good Thursday morning. Since our last update, PrismHR is slowly increasing the pace at which accounts will be coming online. PrismHR’s operations team will notify eESI once our database has entered the quality assurance stage. During this quality assurance stage, you may notice access capabilities to the Client Login screen. Please be aware NOT to utilize the site until eESI makes an official announcement guided by PrismHR on procedures moving forward.
For all other inquiries, please contact your
- Dedicated client team member
- HR@eESIpeo.com, or
- p: 888.465.1171
Kindest regards,
Your eESI Management Team
UPDATE 3/3/21 2:30 pm CT:
PrismHR issued the following statement earlier this afternoon. Again, if PrismHR informs us of anything from where to change regarding data security, we will notify you immediately.
“PrismHR is working with top-tier cybersecurity firms to continue the investigation of our February 28, 2021 security incident. Together, we have been methodically working to resolve this and there is currently no evidence of unauthorized access, misuse, or theft of data contained on our servers”.
We will continue providing updates as information becomes available.
eESI Management Team
UPDATE 3/3/21 1:00 pm CT:
System Restoration: the PrismHR teams continue to make steady progress on restoring the PrismHR cloud systems, with core payroll functionality being the top priority.
Since our last update, the PrismHR team continues to analyze and test the systems. We will continue to post updates to this page as soon as systems become available.
For all other inquiries, please contact your
- Dedicated client team member
- HR@eESIpeo.com, or
- p: 888.465.1171.
Kindest regards,
Your eESI Management Team
UPDATE 3/2/21 1:30 pm CT:
The PrismHR teams continue to make significant progress on restoring connectivity and bringing the systems back online. Like ours, their number one priority is getting access to payroll functionality.
Rebuilding the system from backup
No change since this morning’s update.
Forensic Analysis
The investigation is still ongoing. To date, however, PrismHR has not seen any evidence of unauthorized access to or exfiltration of the data contained on our servers.
System Restoration
No change since the last update. The expectation is for the system and critical functions to be back up within the next few days.
For all other inquiries, please contact your
- Dedicated client team member
- HR@eESIpeo.com, or
- p: 888.465.1171.
Kindest regards,
Your eESI Management Team
UPDATE 3/2/21 12:30 pm CT:
As each update is received, we appreciate your continued patience and support as our vendor, PrismHR, diligently works to restore connectivity and bring the systems back online as soon as possible. Their teams have been working around the clock and have made significant progress since they detected suspicious activity on Sunday, February 28.
PrismHR has confirmed there was a cybersecurity incident that caused the system interruption. They have been able to remove that obstacle, and their teams are working methodically to ensure the integrity of the system and data.
Current Timeline:
- Understanding that PrismHR has identified the interruption has removed that threat and is in the progress of building the new environment from the backup systems, they expect the system and critical functions back up within the next few days.
- For this week, eESI will start initiating the backup plan for payroll production. We will distribute this plan to our clients this afternoon and prioritizing the current payroll obligations. Also, we will include helpful resources for administrative needs. Once we distribute the information and based on payroll timeline priorities, an eESI team member will contact each client for a follow-up.
We are dedicated to staying on top of this situation and committed to ensuring your employees receive their pay as timely and as accurately as possible.
For all other inquiries, please contact your
- Dedicated client team member
- HR@eESIpeo.com, or
- p: 888.465.1171.
Kindest regards,
Your eESI Management Team
UPDATE 3/2/21 8:00 am CT:
We appreciate your continued patience and support as our HRIS provider works to restore the connectivity and bring the systems back online as soon as possible. Their technical teams are working around the clock and pursuing every possible avenue to regain access.
As their teams go through extensive testing to ensure the interruption’s origination is corrected, the HRIS will not be available for use today. Although our vendor partner’s service challenges continue, your dedicated eESI team is working hard to ensure all standard processing will be completed. We will continue to keep you updated throughout this process.
Thank you,
eESI Management
UPDATE 3/1/21 12:30 pm CT:
We wanted to provide you with an update on the previous communication regarding the system interruption. Our HRIS provider has multiple internal and external teams working around the clock to restore operations. It is unlikely our provider will be able to restore the HRIS service today.
Our management team has already started arranging back-up solutions if this interruption is extended into Tuesday or beyond. Your dedicated account teams will keep communicating with the next steps based on your payroll and administrative compliance timelines.
We will continue to keep you updated on this page and through our Client Intel (email).
Thank you,
eESI Management Team
UPDATE 3/1/21 8am CT:
Our Human Resources Information System (HRIS) provider is currently experiencing a system interruption throughout their network. This disruption has already affected service into today’s business hours, and they do not have an estimated time of resolution.
Your account teams are available to resolve any time-sensitive inquiries that can be completed outside the HRIS. Also, they will document any outstanding items to follow up with you once the system interruption is resolved.
We apologize for the inconvenience this is causing everyone. We will continue to keep you updated on this page and through our Client Intel (email).
Thank you,
eESI Management Team
