Guarantee: 90 Day Satisfaction Guarantee (Refund Implementation Fee)

If you are not satisfied with your implementation experience, you may request a refund of your implementation fee under the following conditions:

Employee Benefits Outsourcing for Bookkeeping Agencies​
Guarantee: 90 Day Satisfaction Guarantee (Refund Implementation Fee)

Eligibility Requirements

  • Client stakeholders must actively participate in the kickoff and required implementation meetings.
  • A satisfaction survey must be submitted within 10 business days after first payroll is processed.
  • The refund request must be submitted in writing within 60 days of the initial implementation kickoff.
  • The guarantee is contingent upon the client designated stakeholder(s) fulfilling all assigned responsibilities in a timely manner, as outlined in the Customer Resource Center (or other method mutually agreed upon) and during implementation.
What’s Covered
  • Significant data errors introduced by ESI during setup
  • Failure to meet documented implementation milestones due to ESI actions
  • Missed deadlines or breakdowns in execution attributable to ESI
Why Partner with a PEO for Payroll Administration​
Payroll Administration for Small Business Growth

What’s Not Covered

  • Project delays caused by the client (e.g., missed deliverables, unavailable stakeholders)
  • Custom project work beyond standard implementation scope
  • Post-go-live support or service issues unrelated to implementation
  • Requests for expedited implementation services. “Expedited” refers to any services that ESI is not aware of at time of the implementation kick off and the client expects to have completed in less than 30 days from contract signing date to the start of payroll accrual.
Refund Process
  • If the implementation fee has not yet been billed, it will be waived.
  • If the fee has already been billed and paid, a credit will be issued on your account.
  • The final determination is made by ESI’s Senior Leadership Team, with all requests reviewed each Tuesday and decisions communicated by Friday of the same week.
  • This guarantee applies only to the implementation fee. All other terms of your agreement with ESI remain in effect.
Employment Compliance Business Lines Insurance Agencies Washington DC, MD​
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Payroll Admin

Still doing your own payroll? Tasks involved with Payroll and Employee Administration are purely transactional events.

Human Resources

At eESI, our business is all about assisting with the management of any organization’s most valuable resource: people.

Employee Benefits

A benefit package can be a major incentive to lure the best new talent to your workforce and keep your current employees happy.

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Risk is a basic part of business. As a co-employer we work to eliminate, mitigate or share your associated legal liabilities.

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Payroll Admin

Still doing your own payroll? Tasks involved with Payroll and Employee Administration are purely transactional events.

Human Resources

At ESI, our business is all about assisting with the management of any organization’s most valuable resource: people.

Employee Benefits

A benefit package can be a major incentive to lure the best new talent to your workforce and keep your current employees happy.

Risk Management

Risk is a basic part of business. As a co-employer we work to eliminate, mitigate or share your associated legal liabilities.

HCM Technology

ESI continuously utilizes the latest in technological advances through online and mobile solutions to make your life easier.