Privacy Policy

Effective Date: November 1, 2024
Last Updated: July 17, 2025

1. Purpose and Scope

At ESI, your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://eesipeo.com/, use our services, or interact with our AI assistant (powered by Finn AI).

This policy applies to:

• Visitors of our website;
• Individuals interacting with our AI-powered chat agent;
• Prospective clients or business contacts who submit inquiries or forms;
• Individuals receiving marketing communications from us.

If you are located in the European Economic Area (EEA), the United Kingdom (UK), California, or other jurisdictions with special privacy regulations, please refer to the respective region-specific sections of this policy.

2. Data We Collect

We collect personal and technical information necessary to provide our services, enhance your experience, and respond to your inquiries. This includes:

a. Information You Provide Voluntarily:

• Full name, email address, phone number, company name, job title
• Contact forms or quote request submissions
• Live chat or AI agent interactions
• Booking or appointment data

b. Information Collected Automatically:

• IP address, browser type, device identifiers
• Pages visited, time on site, referring pages
• AI chat logs and interaction metadata

c. Information from Third Parties:

• Business contact enrichment tools (e.g., company name, industry)
• Analytics providers
• Advertising platforms

Important Note: The AI assistant may record interactions to improve accuracy and service, but it does not collect or process sensitive financial, legal, or employee data. See Section 6 below for limitations.

3. Use of Your Information

We use collected data to:

• Respond to inquiries and provide requested information
• Facilitate appointment scheduling and follow-ups
• Improve website performance and customer experience
• Analyze marketing performance
• Support internal business analytics
• Prevent fraud or misuse of our services
• Comply with applicable legal obligations

4. AI Agent Disclaimer & Use Guidelines

Our website uses an AI-powered assistant to help answer questions and route you to appropriate resources. This tool does not replace human support and is restricted from responding to:

• Legal, tax, or financial advice requests
• Questions requiring confidential employee or client data
• Contract-specific details or account-specific service data
• Employment disputes or sensitive HR matters
• Health or insurance coverage specifics
• Personally identifiable information (PII) collection or confirmation

If such topics arise, the AI will refer you to a human representative or provide a secure channel to continue your request.

5. Sharing of Personal Data

We may share your personal data with:

• Trusted third-party service providers (e.g., website hosting, AI technology providers like Finn AI)
• CRM and analytics tools for marketing and performance tracking
• Law enforcement, regulators, or legal counsel when required by law
• Business successors in case of merger, acquisition, or asset transfer

We do not sell your personal information.

6. Cookies & Tracking

We use cookies and similar technologies to improve site functionality and measure usage. You may control cookies through your browser settings. Learn more in our [Cookie Policy].

We do not honor “Do Not Track” signals due to inconsistent industry standards.

7. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.

8. Data Transfers

If you are located outside the United States, please note that your data may be transferred to, stored, and processed in the U.S. or other jurisdictions where our service providers are located. We take steps to ensure adequate safeguards are in place.

9. Your Privacy Rights

Depending on your location, you may have the right to:

• Access, update, or delete your personal data
• Object to or restrict data processing
• Opt out of marketing communications
• File a complaint with a data protection authority

To exercise any of these rights, please contact us via our [Contact Form] or email: privacy@eesipeo.com.

10. Children’s Privacy

Our website and services are not intended for children under 16. We do not knowingly collect data from anyone under that age.

11. Updates to This Policy

We may update this policy from time to time. The latest version will always be available on our website with the effective date noted at the top. Significant changes will be communicated via website banner or email when applicable.